About
Feedback and complaints
We value feedback on every aspect of our service. Any concern raised with us is handled promptly, fairly and in confidence.
You can email patientexperience@neurodiverseyou.com.
Raising a concern
You may raise a concern directly with your clinician, by email to complaints@neurodiverseyou.com, or by telephone on 07854 805076. A parent, carer or other representative may raise a concern on your behalf, with your consent.
All complaints are overseen by NDY’s Non-Executive Director, Mrs Jummy Williams. The timescales for a written response will be added when NDY confirms them.
Thank you. Your concern has been received and will be handled promptly, fairly and in confidence.